Returns Policy

THINKING OF RETURNING AN ITEM?

If for any reason you are not satisfied with an item then please let us know within 7 days of delivery and you have 30 days to return it to us unused and in its original packaging.

Once we have received the item we will either refund you or exchange it for you depending on what you have requested.

We regret that due to health & safety reasons we are unable to accept returns on earrings and earring findings.

Any made to order items or bespoke custom-made items cannot be refunded after work has started.

HOW TO RETURN AN ITEM

1. Firstly make contact with us by phone or email to let us know you would like to return an item.

2. Post the item back to us with your order number, full name, address and phone number explaining whether you would like a refund or exchange. Please also tell us the reason you are returning the item – this helps us to ensure the high quality of our products and improve our service to you. Please note: postage charges are not refundable.

2. Always return your goods in a padded envelope, no matter how small the item. Please do not return items in a standard non-padded envelope, Royal Mail use machines with rollers to sort standard mail which can crush any items enclosed. We cannot be held responsible for items lost or damaged in the post. 

3. Make sure you use the correct return postage service and attach enough stamps to the parcel. We recommend taking it to your local post office to ensure you have paid the correct postage for the size and weight of the parcel (insufficient postage can result in delays and a fine from Royal Mail). Return postage is at your own cost, unless agreed with us first.

4. For your peace of mind you may like to get a proof of postage from the post office, if for any reason your parcel does not reach us, this will enable you to make a claim from royal mail.

CANCELLING AN ORDER

Bespoke and made to order items cannot be cancelled once work has started on them so it’s important that you make contact with us as soon as possible.

If your order hasn’t been dispatched we can cancel it for you. If your order has been dispatched and you wish to exercise your right to cancel your order, as stated in the Consumer Contracts Regulations 2013 you must inform us of your decision to “Cancel your Contract” with us in a clear written statement within 14 days of receiving your order – requests after this time will not be considered.

Goods are to be returned to us at your own cost in perfect un-used condition to the returns address found on your sales receipt or the contact us page on our website. Goods must be returned or proof of posting sent no later than 14 days after the time you informed us of the wish to cancel the contract. We will process the refund within 14 days of receiving the goods or proof of posting.

Postage will be refunded at the standard rate regardless of postage option selected on original order.

For health and safety reasons earrings and earring findings are excluded from this policy.